ADVANCED VOICE MAIL APPLICATIONS
Stratagy® Enterprise Server (ES), and Micro MAS® equipped phone systems allow users to add advanced Voice Mail applications:
Media Applications Voice Mail Server
Retrieve and send voice, e-mail, and fax messages from a single screen. Unified Messaging lets you consolidate all types of communications and manage more messages in less time. Retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and IMAP4 protocols. Play voice messages through your PC speakers or through your handset for privacy. Forward voice or fax messages as WAV or TIF files to any e-mail address.
Store inbound faxes in your mailbox for printing, forwarding, or display on your PC screen. When combined with Unified Messaging, fax messages can also appear in your e-mail inbox. Fax On Demand and Fax Back lets users receive brochures, price lists, or other printed information from the Stratagy system. Fax Mail lets employees transmit faxes in their mailbox to a portable computer fax device or hotel fax machine. You can even add voice comments to a fax.
Enables any touchtone telephone to audibly read e-mail messages to you.Text-To-Speech capability gives traveling employees easy access to e-mail when they donít have access to your computer system or the Internet. Employees can manage their e-mail messages via any telephone, anytime, giving them the power to stay productive and make instant decisions on urgent business opportunities.
Processes commands from the callerís voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific personís extension from the Stratagy ES system. Employees out of the office can call in, speak a command, and access their voice mailbox. Maximize the effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company.
Interactive Voice Response
IVR can relay specific database information tocallers over the telephone based on an individualís unique input from a touchtone telephone. Information received can be spoken back to the caller in a number of different ways, such as date, time, dollars and cents, numbers, or predetermined phrases.
Toshiba's MEDIA APPLICATION SERVER or (MAS) includes all of the features listed above as well as these valuable applications:
Automatic Call Distribution (ACD) and ACD Reporting
Your contact center doesnít have to be complex to be powerful. In fact, the Strata® CIX™ ACD is simplicity at its finest, running as an application on the Strata Media Application Server or other network server. A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency. You can very effectively allocate inbound calls among your call-handling agents.
Call Manager Unified Communications
Efficient Call Control from Your PC Combine the capabilities of your computer and telephone into one powerful communication tool. Call control from your PC gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone.
Video Conferencing, file sharing, and collaboration solutions
FeatureFlex™ customization/adaptability tools
Browser-based system administration